Sol Casino Privacy Policy
This Privacy Policy explains how Sol Casino collects, uses, stores and protects personal information when you visit our website, create an account, use casino services or communicate with us. It applies to players and visitors in Australia and should be read together with our other applicable website terms.
Sol Casino aims to handle personal information responsibly and transparently. By using our website or services, you acknowledge the practices described below. Some services may require specific notices or consent, which will be presented at the relevant time.
Information We Gather
The information collected by Sol Casino depends on how you interact with the website and the services you use. It may include information supplied directly by you, information generated through account activity, and technical data collected automatically.
- Identity details, such as your name, date of birth and information used to confirm that you are at least 18 years old.
- Contact information, including an email address and other details needed to communicate with you.
- Account information, such as login credentials, preferences, account status and responsible gambling settings.
- Transaction information relating to deposits, withdrawals, bonuses and gaming activity. Payment details may be processed by authorised payment providers rather than stored directly by Sol Casino.
- Verification information supplied for security, age verification, fraud prevention or account review.
- Technical information, including your IP address, browser type, device details, operating system, language settings and general location information.
- Usage information, such as pages viewed, links selected, session dates, referring websites and interactions with our services.
You should provide information that is accurate and kept up to date. Sol Casino may request further information where this is reasonably necessary to protect the account, comply with applicable obligations or investigate unusual activity.
How We Use Personal Data
Sol Casino uses personal information for specific business, operational and security purposes. The principal uses may include:
- Creating, maintaining and administering your player account.
- Processing deposits, withdrawals, payments, promotions and other requested transactions.
- Confirming identity, age and account ownership.
- Operating games, maintaining website functionality and providing customer support.
- Detecting and preventing fraud, money laundering, unauthorised access, collusion and other prohibited conduct.
- Managing responsible gambling tools, restrictions and account protection measures.
- Sending service messages, including security alerts, transaction confirmations, policy notices and account updates.
- Sending marketing communications where permitted and where your preferences allow it.
- Analysing website performance, user behaviour and technical issues so that services can be improved.
- Establishing, exercising or defending legal rights and responding to lawful requests from competent authorities.
Where appropriate, Sol Casino may use aggregated or de-identified information for reporting, analytics and service development. Such information is designed not to identify an individual player directly.
Cookies and Related Tools
Sol Casino may use cookies, software development kits, pixels, tags and similar technologies. These tools can remember preferences, maintain secure sessions, support essential functions and help us understand how the website is used.
- Essential technologies help with account access, navigation, security and core website operations.
- Performance technologies provide information about errors, loading times and general website use.
- Preference technologies remember selected settings and improve the browsing experience.
- Marketing technologies may help measure campaigns or present relevant communications where permitted.
Your browser or device may allow you to manage, block or delete cookies. Restricting essential cookies may affect login functions, game access or other parts of the website. Information gathered through these technologies may be combined with account or technical information where necessary for the purposes described in this policy.
When Information Is Shared
Sol Casino does not treat personal information as publicly available material. Information may be disclosed to carefully selected recipients when needed to operate the website, protect players, complete transactions or meet applicable obligations.
- Payment processors and financial service providers may receive information needed to authorise or complete transactions.
- Identity verification, fraud prevention and security providers may assist with account checks and risk monitoring.
- Technology, hosting, analytics, customer support and operational suppliers may process information on behalf of Sol Casino.
- Professional advisers may receive information where they require it for legal, accounting, audit or business protection purposes.
- Authorities, courts or other entitled parties may receive information when disclosure is required or reasonably necessary under applicable rules.
- A purchaser, investor or successor may receive relevant information in connection with a business restructuring, merger, sale or transfer.
Service providers are expected to handle information only for appropriate purposes and to apply suitable confidentiality and security measures. Sol Casino does not sell personal information as a standalone commercial product.
Keeping Data Secure
Sol Casino uses administrative, technical and organisational safeguards intended to reduce the risk of accidental loss, misuse, alteration, unauthorised access or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods and internal handling practices.
No website, electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your passwords and access credentials confidential, using a secure device, and notifying Sol Casino promptly if you believe your account has been compromised. We may restrict access or take other protective action where a security concern is identified.
How Long We Keep Data
Personal information is retained only for as long as Sol Casino reasonably needs it for the purposes described in this policy. The appropriate period depends on the type of information, the relationship with you, account activity, security needs and any applicable record-keeping obligations.
Information may be retained after an account is closed where it is needed to resolve disputes, prevent repeat misuse, complete financial reconciliation, respond to enquiries, enforce agreements or meet legal and regulatory expectations. When information is no longer required, Sol Casino will take reasonable steps to delete it, anonymise it or securely dispose of it.
Your Privacy Choices
Depending on the circumstances and applicable law, you may have rights concerning the personal information held by Sol Casino. These may include requesting access to information, seeking correction of inaccurate or incomplete details, asking questions about its use, or raising a concern about handling practices.
You may also be able to change marketing preferences or withdraw consent where processing relies on consent. Withdrawal does not necessarily affect processing that is required for account administration, security, transactions or other lawful purposes. Some requests may be subject to identity verification, reasonable limits or circumstances in which Sol Casino is permitted to retain or withhold information.
To exercise a privacy choice, submit a clear request describing the information or action concerned. Sol Casino will consider the request and respond within a reasonable period. If you remain dissatisfied, you may be entitled to seek assistance from an appropriate privacy or data protection authority in your jurisdiction.
External Providers
The website may include links, integrations or services operated by third parties. These providers may have their own privacy policies, cookie practices and terms. Sol Casino is not responsible for the privacy practices of an external website that you choose to visit.
Third-party payment, verification, analytics, advertising and technology providers may process information under their own arrangements with Sol Casino. Their access is intended to be limited to the information and activities reasonably required for the relevant service. You should review the privacy information supplied by a third party before submitting information directly to it.
Cross-Border Processing
Some Sol Casino suppliers or technology systems may be located outside Australia. As a result, personal information may be accessed, stored or processed in another country. The privacy protections in that country may differ from those available in Australia.
Where information is transferred internationally, Sol Casino aims to use appropriate contractual, technical and organisational safeguards and to share only what is reasonably necessary. By using the services, you acknowledge that international processing may occur as described in this policy, subject to applicable requirements.
Changes to This Policy
Sol Casino may revise this Privacy Policy when its services, technology, business arrangements or privacy practices change. The updated version will be made available on the website, with the revised effective date where appropriate.
Changes take effect when published unless a later date is stated. We encourage you to review this page periodically. Continued use of the website after an update may indicate that you have read the revised policy, but any rights that require specific notice or consent will be handled in accordance with applicable requirements.
Contacting Sol Casino
If you have a question about this Privacy Policy, want to make a privacy request or believe that your information has been handled incorrectly, please contact Sol Casino at [email protected]. Include enough detail for us to understand your request, but do not send passwords, full payment card numbers or unnecessary sensitive information.
We may ask for information to verify your identity before discussing an account or fulfilling a request. Our response may depend on the nature of the enquiry, the information available and any applicable confidentiality, security or record-keeping requirements.
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