Sol Casino Responsible Gaming
At Sol Casino, gambling should always be viewed as entertainment, not as a way to make money. Games are based on chance, and outcomes cannot be guaranteed or controlled. Only gamble with funds you can afford to lose without affecting your everyday needs.
Responsible gambling means making informed choices, setting personal boundaries and recognising when play may be becoming difficult to manage. This page explains the measures available through Sol Casino and identifies independent services that can provide further assistance in Australia.
Our Responsible Gambling Commitment
Sol Casino is committed to supporting a safe, balanced and informed gaming environment for adults. We encourage players to treat gambling as one leisure activity among many, rather than as a source of income, a way to recover losses or a solution to financial problems.
Our responsible gambling approach includes access to account controls, information about safer play and support for customers who have concerns about their gambling. We also expect every player to take responsibility for their own decisions and to use the available tools before play becomes stressful or harmful.
Spotting Gambling Concerns
Problem gambling can develop gradually, and the signs may not be immediately obvious. A concern may exist when gambling begins to affect finances, relationships, work, study, health or emotional wellbeing.
Consider whether you are spending more time or money gambling than intended, chasing losses, borrowing funds, hiding your activity or feeling restless when you cannot play. Repeatedly trying to reduce gambling without success, using gambling to escape difficult feelings or missing important responsibilities can also indicate that support may be appropriate.
Recognising these warning signs early is an important step. You do not need to wait for serious consequences before taking a break or seeking advice.
Check Yourself and Set Boundaries
Before playing, decide what amount of money and time you are comfortable spending. Limits are most effective when they are selected in advance and treated as firm boundaries, rather than adjusted during a session. Sol Casino encourages players to review their habits regularly and to act promptly if their chosen limits no longer feel comfortable.
- Deposit limits: Set a maximum amount that can be deposited over a selected period, such as a day, week or month.
- Loss limits: Decide how much you can afford to lose and stop gambling when that amount has been reached.
- Reality checks: Use reminders to monitor how long you have been playing and to pause before continuing.
- Cooling-off periods: Take a temporary break from gambling when you need time away from your account or gaming activity.
- Self-exclusion: Request a longer-term restriction from gambling if you believe you need stronger protection from access.
Limits should reflect your personal financial circumstances and should never be funded with money needed for rent, bills, food, education or other essential commitments.
Tools for Safer Play
The Sol Casino website provides features designed to help players maintain awareness and control. Availability and settings may depend on the account interface, but the main responsible gambling options include:
- Account deposit controls that allow you to set or review a preferred deposit limit.
- Session awareness features and reality checks to help you keep track of playing time.
- Cooling-off options for taking a defined break from gambling activity.
- Self-exclusion arrangements for players who want to prevent access for a longer period.
- Account and transaction information to help you review deposits, withdrawals and gaming activity.
Use these features before starting a session whenever possible. If a tool does not provide the level of protection you need, stop playing and contact Sol Casino support to discuss the available options.
Support When Gambling Feels Difficult
If gambling is becoming difficult to control, consider stopping play and seeking professional assistance. Speaking with a qualified counsellor or support service can help you understand your behaviour, manage related stress and identify practical next steps. Asking for help is a responsible decision, not a failure.
For account-related questions or information about responsible gambling options at Sol Casino, contact [email protected]. Our support team can explain available account measures, but it cannot replace independent counselling or professional treatment.
The following organisations are independent external support services. They are not partners of Sol Casino and are not operated by Sol Casino:
- Gambling Help Online provides information, counselling and support for people affected by gambling.
- Australian Government - Gambling Support Services provides information about support options and services in Australia.
- The National Gambling Helpline on 1800 858 858 is a free and confidential support service for people affected by gambling.
Protecting People Under Eighteen
Only individuals aged 18 or older may use the Sol Casino website. Underage gambling is not permitted. Age and identity checks may be applied where appropriate, and an account may be restricted or closed if age eligibility cannot be confirmed.
Adults must not provide their account details, payment methods or access credentials to anyone under 18. If you believe a minor may be accessing an account or gambling content, secure the device and account immediately and contact Sol Casino support.
Parental Access Controls
Sol Casino does not provide gambling access for children or teenagers. Parents and guardians should take active steps to prevent minors from reaching gambling websites, especially when devices or payment accounts are shared.
- Use the password, PIN and biometric security features available on your devices.
- Keep account credentials and payment information private.
- Consider family safety settings, content filters and parental control software.
- Do not leave an active gambling account unattended on a shared device.
- Discuss online safety and the risks of gambling with children in an age-appropriate way.
Parental controls can reduce access but cannot replace supervision. Review device settings regularly, particularly after software updates or changes to household devices.
Practical Ways to Stay in Control
Small habits can help keep gambling within its intended recreational role. The following steps may make it easier to recognise when a break is needed:
- Set a spending and time budget before each session.
- Use only money that remains available after essential expenses have been paid.
- Never chase losses or increase stakes to try to recover money quickly.
- Avoid gambling when angry, distressed, tired, intoxicated or under financial pressure.
- Take regular breaks and make time for work, family, friends and other interests.
- Keep a personal record of deposits, withdrawals and time spent playing.
- Do not borrow money, sell possessions or use credit to fund gambling.
- Talk openly with someone you trust if your gambling habits begin to concern you.
- Use a cooling-off period or self-exclusion as soon as you feel ordinary limits are not enough.
Keeping This Policy Current
Sol Casino may review and update this Responsible Gaming page to reflect changes to website features, internal procedures, user needs or relevant guidance. The latest version published on the website will apply from the date it is made available.
Players should check this page periodically so they remain familiar with the responsible gambling tools and support information. Any update will be presented in clear language, and continued use of the website after an update indicates that you have reviewed the current information.
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